Terms & Conditions

Last updated: January 1, 2026

Welcome to Primex Travel. These Terms & Conditions govern your use of our website and the travel services provided by Primex Travel. By accessing our website or booking a service with us, you agree to be bound by these terms.

1. Information About Us

Primex Travel is a travel agency registered in Germany. We specialize in curating luxury holidays, guided tours, and comprehensive travel planning services.

Data Controller: Primex Travel
Address: Hauptstraße 10, 70178 Stuttgart, Germany
Email: [email protected]
Phone: +49 89 861 6712

2. Definitions

In these Terms & Conditions:

• "Company", "We", "Us" or "Our" refers to Primex Travel.
• "Customer", "You" or "Your" refers to the person booking the travel services.
• "Services" refers to the travel planning, booking, and concierge services provided by the Company.
• "Contract" refers to the legally binding agreement formed between the Company and the Customer upon confirmation of a booking.
• "Supplier" refers to third-party providers such as airlines, hotels, tour operators, and transport companies.

3. Booking and Payment Terms

3.1. Booking Process

All bookings made through Primex Travel are subject to availability. A booking is considered confirmed only when you have received a written confirmation from us, usually via email, and the required deposit has been paid.

3.2. Deposits

A non-refundable deposit of 30% of the total package price is required to secure your reservation. For flight-only bookings, full payment is typically required at the time of booking due to airline ticketing rules.

3.3. Final Payment

The balance of the payment must be received by Primex Travel no later than 30 days prior to the date of departure. If the balance is not paid on time, we reserve the right to cancel your booking and retain your deposit.

3.4. Price Changes

Once we have sent you our confirmation invoice, the price of your travel arrangements will not be subject to surcharges, except for specific reasons such as changes in transportation costs (e.g., fuel prices), taxes, or fees. Any increase will be limited to the amount of the change, and we will absorb any amount equivalent to 2% of the total price of your travel arrangements. You will not be asked to pay any surcharge later than 30 days before your departure.

4. Cancellations and Amendments

4.1. Cancellation by You

If you wish to cancel your booking, you must notify us in writing. Cancellation fees will apply as follows:

• More than 60 days before departure: Loss of deposit.
• 30-60 days before departure: 50% of total package price.
• Less than 30 days before departure: 100% of total package price.

Some suppliers (airlines, train operators) may have stricter cancellation policies that are non-refundable. Where this is the case, we will inform you at the time of booking.

4.2. Amendments by You

If you wish to change your booking after it has been confirmed, we will do our best to accommodate your request. However, this is subject to availability and payment of any applicable fees charged by the suppliers or an administration fee of EUR 50 per change.

5. Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance at the time of booking. This insurance should cover cancellation charges, medical expenses, repatriation in the event of accident or illness, and loss of luggage or personal belongings. Primex Travel is not liable for any losses incurred due to your failure to obtain adequate travel insurance.

6. Our Liability

6.1. Performance of Services

Primex Travel acts as an intermediary between you and the various service providers (airlines, hotels, etc.). We accept responsibility for ensuring that the services we have agreed to provide are supplied to you with reasonable skill and care.

6.2. Third-Party Suppliers

We cannot be held responsible for any failure in the performance of any contract made with a supplier, as these services are provided by independent third parties over whom we have no direct control. This includes, but is not limited to, flight delays, hotel overbooking, or changes in local facilities.

6.3. Limitation of Liability

Except in cases of death or personal injury caused by our negligence, or for fraud, our liability to you for any breach of these Terms & Conditions or for any other claim relating to your booking shall be limited to the total amount paid by you for the specific service in question.

7. Your Conduct

You agree to behave in a reasonable and responsible manner during your trip. We reserve the right to terminate your travel arrangements if your behavior is likely to cause danger, distress, or annoyance to others or damage to property. In such cases, no refund will be given, and we will not be responsible for any costs incurred as a result of your removal from the trip.

8. Complaints

If you have a complaint during your trip, you must immediately inform the relevant supplier (e.g., hotel manager, tour guide) and our support team. This gives us the opportunity to rectify the issue on the spot. If you are not satisfied with the resolution, please submit a formal complaint in writing to [email protected] within 28 days of the end of your trip.

9. Passport, Visa, and Health Requirements

It is your responsibility to ensure that you hold a valid passport and any necessary visas for your trip. We will provide general information regarding entry requirements, but these are subject to change by the relevant authorities. We accept no liability for any refusal of entry or deportation due to failure to possess the correct documentation. You should also check health requirements (e.g., vaccinations) with your doctor well in advance of travel.

10. Data Protection

Primex Travel is committed to protecting your privacy. We collect and process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For detailed information on how we collect, use, and store your data, please refer to our Privacy Policy.

If you have any requests regarding your personal data, please contact our Data Protection Officer at [email protected].

11. Force Majeure

We shall not be liable for any failure to perform our obligations if the failure is caused by events beyond our reasonable control ("Force Majeure"). This includes war, threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions, or technical problems with transport.

12. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Germany. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Stuttgart, Germany.

13. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the invalid or unenforceable provision shall be deemed severed from these terms, and the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Primex Travel regarding the subject matter hereof and supersede all prior agreements, understandings, or negotiations.