Privacy Policy

1. Introduction

Welcome to Primex Travel ("we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, primextravel.com, and use our travel planning services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We are a data controller under the General Data Protection Regulation (GDPR) and other applicable data protection laws. We take our responsibilities regarding your personal data seriously.

2. Data Controller

The data controller responsible for your personal data is:

Primex Travel
Hauptstraße 10
70178 Stuttgart
Germany

Email: [email protected]
Phone: +49 89 861 6712

3. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

3.1 Personal Data

Personal Data is information that relates to an identified or identifiable individual. We may collect the following categories of personal data:

• Identification Data: First name, last name, date of birth, title, gender.
• Contact Data: Email address, telephone numbers, mailing address.
• Travel Data: Passport details, nationality, travel preferences, dietary restrictions, special needs, frequent flyer numbers.
• Financial Data: Billing address, credit/debit card details (processed securely via third-party payment processors), bank account details (where necessary for refunds).

3.2 Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

4. How We Collect Your Information

We collect information directly from you when you interact with our services, and automatically when you use our website.

• Direct Interactions: You provide us with information when you fill out forms on our website (e.g., contact forms, quote requests, booking forms), communicate with us via email or phone, participate in surveys, or subscribe to our newsletter.
• Automated Technologies: As you navigate through our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.
• Third-Party Sources: We may receive information about you from third parties, such as travel partners, airlines, hotels, or public databases, to verify your identity or provide travel services.

5. Legal Basis for Processing

Under the GDPR, we will only process your personal data if we have a lawful basis for doing so. Primex Travel relies on the following legal bases:

• Contract: To perform our obligations under a contract with you (e.g., booking flights and hotels). This includes processing necessary to provide our travel planning services.
• Legitimate Interests: For the purposes of direct marketing, fraud prevention, network security, and to improve our website and services, provided these interests are not overridden by your rights.
• Legal Obligation: To comply with our legal obligations (e.g., anti-money laundering laws, tax regulations, or retaining records as required by law).
• Consent: When you have given us explicit consent to process your personal data for a specific purpose (e.g., sending you marketing newsletters that are not related to your booking). You may withdraw your consent at any time.

6. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specific purposes include:

• Processing bookings and reservations for travel, accommodation, and transport.
• Communicating with you regarding your itinerary, travel updates, and customer support.
• Personalizing your experience by offering travel recommendations based on your preferences.
• Sending you administrative information, such as confirmations, invoices, and technical notices.
• Sending marketing communications (with your consent) regarding new destinations, special offers, and travel news.
• Complying with legal and regulatory requirements, including border control and immigration checks.
• Detecting, preventing, and addressing technical issues and fraudulent activity.

7. Sharing Your Information

We may share your personal data with third parties in the circumstances described below.

• Service Providers: We may share your data with trusted third-party service providers who perform services on our behalf, such as payment processors, IT service providers, data hosting providers, and email service providers.
• Travel Partners: To fulfill your travel arrangements, we must share your relevant personal data (name, contact info, passport details) with airlines, hotels, tour operators, car rental agencies, and transport providers.
• Legal Authorities: We may disclose information where required by law, to comply with legal process, or to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, sale, or transfer of our assets, your data will be transferred to the new owner.

We do not sell your personal data to third parties for their marketing purposes without your explicit consent.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. Since Primex Travel arranges international travel, your data may be shared with travel partners and authorities in countries outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure a similar degree of protection is afforded to it by utilizing safeguards such as Standard Contractual Clauses approved by the European Commission.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

10. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes). Generally, we retain booking-related data for the duration of your trip and a reasonable period thereafter to handle customer service issues and claims. Marketing data is retained until you withdraw your consent.

11. Your Rights Under GDPR

Under the GDPR, you have certain rights regarding your personal data. You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (also known as the "right to be forgotten"), subject to certain exceptions (e.g., legal or tax obligations).
• Restriction: Request restriction of the processing of your data.
• Portability: Request transfer of your data to you or another organization.
• Object: Object to processing of your data based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Withdraw consent at any time where we rely on consent for processing.

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month in accordance with legal requirements.

12. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more details, please refer to our Cookie Policy.

13. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.